Effective Date: 13 June 2025
At sonalvastra.com, we strive to offer a smooth and satisfactory shopping experience. However, as we are a multi-seller marketplace, the return policies may vary depending on the seller.
1. Seller-Based Return Policy
SonalVastra.com does not handle product returns directly.Each product listed on our platform is sold by an independent seller, and each seller is responsible for their own return and exchange policy.Before placing an order, customers are strongly advised to check the seller’s return policy mentioned on the product page.
2. Return Process
If you wish to return a product, you must contact the seller directly as per the return instructions provided by them.SonalVastra.com is not liable for any return request or denial made by the seller.
3. Non-Returnable Items
Please note that certain categories such as innerwear, customized items, or discounted products may be marked as non-returnable. These conditions will be stated by the seller and must be reviewed before purchase.
4. Dispute Handling
In case a seller does not respond to your return request or fails to honor their stated return policy:You may report the issue to SonalVastra.com.We may assist in resolving communication between you and the seller, but we do not guarantee refunds or exchanges, as final responsibility lies with the seller.